Shipping policy:
The product will be shipped with in 1-2days and will be delivered with in 3-4days
Orders once dispatched are not eligible for cancellation.
Our products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
In case you would want a replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to vrumidevic@gmail.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
Kindly take picture of the damaged/tampered side of the product or package.
Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
1. Damaged or broken bottles/pack.
2. Wrong product delivery.
3. Expired product delivery.
In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
Please do not use the item you have raised a complaint about.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.
Exchange of products due to allergic reactions is not applicable.
In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.